Farm Service Manager

The world’s leading farm machinery servicing system

Farm Service Manager is a world-leading service recording system for farm machinery.

Tracking maintenance for any item on a farm property; Farm Service Manager was designed for single owner-operators, partnerships and large corporate farming enterprises.

EB Pearls’s challenge was to design and build a multi-user, streamlined experience of managing various farm machinery through an app without all the technical complexities.

– User experience
– User interface design
– iOS & Android development
– Deployment
– Maintenance and Support

54-year-old farmer David Ricardo saw a need in the industry of managing and keeping track of countless farm machinery between his team. There was a need for an app to manage machinery for farms such as service events, log history, maintenance of machinery stock list and creation of service reminders.

Farm service manager
Farm service manager

Kicking off with a project workshop, we sat down with stakeholders from Farm Service Manager to understand what problem we needed to solve and what goals we would like to achieve by understanding the audience we would be targeting and what their needs were.

Through multiple workshops, EB Pearls worked with stakeholders of Farm Service Manager to flesh out the user flows, requirements and needs to ensure that what we were building was scalable.


Through this investigative and collaborative approach with the stakeholders of Farm Service Manager, EB Pearls were able to rapidly test and validate assumptions and user needs which resulted in a flowing user experience of tracking and managing farm service machinery.

Through this collaborative approach, EB Pearls were able to build and design the Farm Service Manager app which measured and tracked accurate service history logs of farm machinery that are able to be managed and viewed by multiple users from the Farm Service Manager app.

  • Multi-user management of a farm service manager account allowed teams to overview the status of all machinery on a farm appealing to corporate farmers
  • Intelligent use of iconography to demonstrate tasks gave Farm Service Manager the ability to appeal beyond the English speaking market
  • Push notifications for daily inspections prompted users to fill in a short survey for the machinery on the farm allowing farmers to stay on top of potential problems with machinery
  • Daily Inspection surveys generated a PDF report on each individual machinery item showing farmers critical information about machinery.

With the first major release completed on time and budget, the Farm Service Manager is considered a success and is found to be a very useful app to farmers. New features and functionality will be continually added to the Farm Service Manager app with EB Pearls.

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long screen (service page)
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