4
Premium hospitality clients
Your website should earn its place in the booking decision.
In hospitality, the website isn't a brochure — it's the moment a guest decides to book or move on. EB Pearls builds digital presences for premium Australian hospitality brands that convert aspiration into reservation. Trusted by Bannisters Hotels, The Jackson Ranch, Doltone House, and Bendooley Estate Larder.
- 900+ platforms built
- 20+ years delivering
- 1 Clutch - 4 years running
20+
Years in business
ISO 27001
Security Certified
Full
IP ownership on delivery
Premium hospitality businesses where the website is a revenue decision.
Boutique & luxury hotels
Independent hotels and small groups where the website is the primary channel for direct bookings and where losing a guest to OTA commission because the website didn't convert is a real, recurring cost.
Destination venues & event spaces
Wedding venues, corporate retreat properties, and function centres where the website has to sell an experience not just list a price and where the enquiry form is the beginning of a high-value sales conversation.
Estate & regional hospitality brands
Properties with multiple revenue streams accommodation, dining, events, retail where the digital presence has to present each offer clearly without diluting the overall brand or confusing the guest journey.
Hospitality groups managing multiple venues
Operators running several properties or brands who need each venue's digital presence to be distinctive and conversion-focused while fitting into a group digital architecture that's maintainable without a large internal team.
What hospitality operators actually worry about when investing in digital
Hospitality owners have specific frustrations with digital agencies most of whom have never worked in the industry and don't understand the connection between a website and a booking. These conversations happen in every first call.
"We have beautiful photography but the website doesn't do it justice. Guests tell us it looked better in person."
Great hospitality photography adds immense value, but poor presentation cropping, slow loading, or weak layout can significantly undermine the property’s brand perception.
We design around photography from the start, ensuring image treatment, layout, and performance all work together to enhance the visual experience.
"Our booking system is clunky and we lose guests halfway through the process. We can see it in the drop-off data."
Booking friction directly leads to lost revenue. Every unnecessary step, delay, or confusing interface increases abandonment rates in hospitality booking flows.
We focus on simplifying the full journey from discovery to confirmation by removing friction points and improving flow clarity.
"We're paying 15–18% OTA commission on bookings we should be getting direct. The website isn't pulling its weight."
OTA commissions are a significant cost that increases with every booking not made directly. If the website doesn't compete with OTAs on clarity and ease, guests default to third-party platforms.
We design websites to prioritise direct bookings through trust, clarity, and reduced friction.
"Our current website requires a developer to update anything. We can't even change our menu or add a new package ourselves."
Hospitality teams need to update content frequently, and relying on developers for simple changes slows operations and creates inefficiency.
We build CMS systems that allow non-technical teams to manage updates quickly and independently.
.svg){kind=small}
"Half our traffic is mobile but the site looks like it was designed for desktop. The booking experience on phone is terrible."
Mobile traffic drives high-intent hospitality bookings, and poor mobile user experience directly results in lost reservations and decreased revenue.
We design mobile-first experiences to ensure booking flows are smooth, fast, and usable on all devices.
"We have multiple venues or revenue streams and the website tries to serve everyone at once and ends up serving nobody well."
When multiple audiences share one website, unclear structure leads to confusion and weaker conversions across all segments.
We create clear navigation and UX pathways so each guest type finds the right experience without friction.
%201.png?width=180&height=180&name=bannisters%20logo)%201.png)
Bannisters Hotels: Luxury accommodation booking redesign · Multi-location NSW South Coast presence
Bannisters Hotels set the benchmark for luxury coastal accommodation on the NSW South Coast multiple properties, the prestige of Rick Stein's culinary partnership, and a guest expectation of excellence from first search to checkout. Their website had to carry that brand weight while doing serious commercial work: converting browsing into direct bookings for accommodation.
Explore Bannisters Hotels Story
The Jackson Ranch: by Bannisters · 37-acre destination venue · Bawley Point NSW · Weddings
When Bannisters launched The Jackson Ranch, a 37-acre destination wedding and retreat property at Bawley Point, multiple ceremony locations, and elevated dining, they needed a digital presence that could sell an immersive multi-day experience to couples, corporate retreat planners, and group bookers.
Read the Jackson Ranch Case Study
Doltone House: Multi-venue Sydney event space · Website redesign · Modern design
Doltone House is one of Sydney's most established function and event venues multiple sites, a diverse offering spanning corporate events, weddings, and social functions, and a brand that needed its digital presence to match its physical reputation.
Read the Doltone House Case Study
Bendooley Estate Larder: Estate website transformation · Booking experience
Bendooley Estate Larder is a renowned Southern Highlands brand spanning fresh home kitchen products, estate hospitality, and exceptional seasonal experiences, ! property with a strong existing identity that needed its digital presence rebuilt to match it.
Read the Bendooley Estate Case Study
Heard from operators who've built with us
The Discovery phase saved us from making expensive mistakes, which we didn’t even realise were there. It challenged some of our early assumptions, clarified what actually needed to be built first, and gave us a much stronger foundation before development started.
Kym Herbert
Product Lead, Optus
What impressed us most was that the support did not stop at launch. When issues came up, they were responsive, clear, and easy to work with. It felt like we had a partner behind the product, not a team that disappeared after the initial job was done.
Fidaa Haddad
Founder, Rello Pay
The website that EBPearls developed for Gondwana Link does everything we asked for. It is very easy to use in the backend and the design is fresh and clean which is what we wanted. EBPearls build customised ‘modules' and they all work well and are very intuitive to use. I needed very little training to be able to use the back end.
Amanda Keesing
Director, Gondwana link
EB Pearls do high-quality work in the allotted timeframe. They maintain clear and consistent communication, providing updates on key project components and listening to feedback. There are numerous different stages, processes, and statuses in our project which made the work very complicated, but EB Pearls worked it all out.
Blake Weston
Find Fill Storage
We were very happy with all of the work undertaken during each phase of our new website production. All EB Pearls personnel were knowledgeable, approachable and helpful – we were also most impressed with the professionalism and responsiveness they demonstrated throughout the process.
Coral Funnell
Marketing Manager, Rotech
We’re extremely impressed with EB Pearls’ work, technical skill, and ability to adapt, iterate, and learn new skills. Their high attention to detail and eternally positive attitude make working with EB Pearls a wonderful experience.
Sarah Scaife
Product owner, BAXTA
They were pragmatic about automation and AI from the start. Instead of pushing features for the sake of it, they helped us focus on the workflows that would create real value. The end result was useful and easy for the team to adopt and manage moving forward.
Chris Richardson
Marketing Director, Beforepay
1
Your Information
Ready to build a website that earns the booking?
The first call is free and there's no pitch deck. We'll ask about your property, your current digital situation, your guest types, and where the gap is between what your website is doing and what it should be. Honest answers about whether we're the right fit — and if we're not, we'll say so.
What to expect on your call
What to expect
-
1
Share a few details
Complete the form with your contact details and what you need help with. -
2
Book your free discovery call
Once you submit the form, choose a time that suits you for your discovery call. -
3
Privacy comes first
Sign an optional NDA to ensure the highest privacy level and protection of your idea. -
4
Discovery call
We’ll discuss your goals, the support you need and answer your questions. If we’re a good fit, we’ll outline the next steps.
What to expect
-
1
Share a few details
Complete the form with your contact details and what you need help with. -
2
Book your free discovery call
Once you submit the form, choose a time that suits you for your discovery call. -
3
Privacy comes first
Sign an optional NDA to ensure the highest privacy level and protection of your idea. -
4
Discovery call
We’ll discuss your goals, the support you need and answer your questions. If we’re a good fit, we’ll outline the next steps.