Software that survives real-world use.

Many custom software projects qualify for the Australian R&D Tax Incentive, which returns up to 43.5 cents on every eligible dollar spent. EB Pearls structures builds to maximise R&D eligibility and provides documentation to support claims. Eligibility assessment should happen before the build begins — speak to your R&D advisor before the Discovery Workshop to align the project scope with R&D requirements.

The client owns everything, unconditionally. All code, designs, documentation, and IP created during the project is assigned to the client at the end of every milestone — written into every contract. EB Pearls does not use proprietary frameworks that create vendor lock-in. Clients can take the codebase to any other vendor or bring it in-house after the project. An NDA is signed before any detailed project discussion.

Use a web application when users are primarily on desktop and the product does not require offline mode or device hardware access. Use native mobile (iOS/Android) when you need full hardware access, users are primarily mobile, and App Store distribution matters. Use a PWA when you need cross-platform reach across all devices, offline matters, and you want to avoid App Store constraints. The Discovery Session gives a specific recommendation in 30 minutes — based on your use case, not the option with the highest build margin.

The client owns everything, unconditionally. All code, designs, documentation, and IP created during the project is assigned to the client at the end of every milestone — written into every contract. EB Pearls does not use proprietary frameworks that create vendor lock-in. Clients can take the codebase to any other vendor or bring it in-house after the project. An NDA is signed before any detailed project discussion.

Yes. EB Pearls builds custom software with AI embedded where it creates genuine business value — LLM integration, intelligent document processing, AI-powered search, automation workflows, and predictive features. With 50+ AI features shipped in production and a dedicated GenAI practice, AI can be incorporated into any software project from day one or added to an existing product.

A Discovery Workshop is a structured 2–3 day engagement that defines exactly what is being built before development starts: user personas, feature prioritisation, user flow maps, architecture decisions, integration requirements. Every EB Pearls project requires one. Projects that start without a locked scope typically spend 40–60% more than their original quote. The workshop costs 3–5% of total project budget. Skipping it costs 40–60%.

Discovery and prototype: 3–5 weeks. MVP for a web or mobile application: 10–16 weeks from architecture sign-off to deployment. Full-featured SaaS product (v1): 16–26 weeks. Enterprise platforms with complex integrations: 26–52 weeks. These timelines assume a locked scope and regular client availability for reviews and decisions.

The stack is selected based on what is right for the product — not what's trending. Web applications: Node.js, React, Laravel/PHP, .NET. Mobile: Swift/Kotlin (native iOS and Android), Flutter, React Native. Infrastructure: AWS. The technology is chosen based on the product's requirements, long-term maintainability, and the client's existing ecosystem. We don't use proprietary tools that lock clients into continuing to work with us. You own the code and can take it anywhere.

Yes. Rescue and rebuild engagements are a structured service. The process starts with a full code and architecture audit (2-week engagement) followed by a prioritised remediation plan with fixed costs. Common rescue scenarios: a project abandoned by a previous vendor mid-build, a live product accumulating critical technical debt, or a codebase that needs to be rebuilt to support the next stage of growth. Most rescue projects can be assessed before any remediation commitment is made.

Yes. EB Pearls was founded in Sydney in 2004 and is headquartered at Suite 1A7, 410 Elizabeth Street, Surry Hills NSW 2010. Our 320+ engineering team is based in Kathmandu, Nepal — full-time EB Pearls employees, not freelancers. Your Account Manager and engagement lead are Sydney-based. ISO 27001 certified. Clutch #1 global ranking for app development 2021–2024. All client data is processed under Australian Privacy Act requirements.

Yes. Healthcare, FinTech, InsurTech, PropTech, and government are core EB Pearls industry verticals. Regulated industry builds require compliance architecture from day one: data isolation, encryption standards, audit logging, access controls, and documentation for regulatory submissions. EB Pearls has built for NSW Health, EML, Plenti, CoverMore, and Intellihub. Sector-specific requirements (APRA CPS 234, IRAP, HIPAA) are addressed in the Discovery Workshop before sprint one begins.