Enhancing User Experience for Rocket Remit Money Transfer App

Rocket Remit had the reach — transfers to 50 countries — but everyday users struggled with registration, unclear rates, and too many steps. EB Pearls focused on fixing the moments where users stopped.

Learn How We Built the Rocket Remit App

Enhancing User Experience for Rocket Remit Money Transfer App

Meet Rocket Remit

Rocket Remit operates in a space where small delays have real consequences.

A transfer isn’t just a transaction. It might be school fees due tomorrow, rent that can’t wait, or support sent across borders late at night. Every extra step adds friction to something that should feel immediate.

The app allowed users in Australia to send remittances to more than 50 countries. The infrastructure existed, but the experience didn’t match the urgency of the use case.

People arrived ready to send. Something along the way made them pause.

The product worked. The problem was how people moved through it.

The issue for Rocket Remit wasn’t whether users needed the service. They did. The issue was whether the product helped them act on that need without friction.

Momentum Broke Early

Users began registration but slowed down within the first few steps. On mobile, even small delays caused people to abandon the process entirely.

Commitment Came Too Soon

Before users could explore or understand the product, they were asked to sign up. Many weren’t ready to commit without first seeing how it worked.

Uncertainty at the Critical Moment

Exchange rates only appeared later in the flow. Users hesitated when they couldn’t immediately see what their money would become.

Everyone Was Treated the Same

A first-time visitor, a returning user, and someone halfway through setup all saw the same journey. The experience didn’t adjust to where they were.

I just wanted to know what I’d get before I committed.

Users paused at the exact moment they needed confidence. Transfers were started, then left unfinished. Accounts were created but never completed. Intent was high, but follow-through was fragile.

They almost didn't go ahead

Changing this flow meant rethinking decisions that had been in place from the beginning.

If we move things around, do we risk breaking compliance?
What if giving access early reduces sign-ups?
Are we making it too easy before users are verified?

The real risk wasn’t letting users explore earlier. The real risk was asking them to commit before they felt ready.

Three moments that built trust

Progress came from shared clarity, not just execution.

Seeing Real Behaviour Early

Before a line of code was written, the team ran prototypes with real senders — people moving money to family overseas, not usability testers in a lab. One finding changed the scope: users weren't quitting because registration was long. They were quitting because they couldn't see the exchange rate until after they'd committed. The fix wasn't shorter forms. It was showing the rate first.

Challenging the Compliance Assumption

The original brief protected the signup wall because "compliance requires it." The team separated what compliance actually required (verification before a transfer) from what the product had been doing (verification before any interaction). That distinction unlocked guest access without touching a single compliance control.

Improving After Launch

Release wasn't the finish line. Analytics built into every journey meant the team could see which flows still had drop-off after launch, and ship fixes in weeks rather than waiting for a next-version rebuild. The app Rocket Remit today is measurably better than the one that shipped on day one.

The design started with where users actually stopped

Before redesigning a single screen, the EB Pearls team watched real users move through the existing Rocket Remit app. Where they paused. Where they re-read a screen. Where they closed the app and didn't come back.

Everyone had assumed the problem was speed, that the registration flow needed fewer steps, the screens needed to load faster, the friction needed to go away. What the team found was something different.

The shift was subtle but decisive. Instead of pushing users forward, the experience began to pull them in. Information appeared when curiosity was highest, not when the system demanded it.

In early testing, users were shown a version where they could check exchange rates without signing up. They reached that moment faster and stayed longer.

The reaction was immediate. The hesitation around “should we allow this?” gave way to “we can’t afford not to.”

“Users needed clarity before they could move forward.”

- Operation Manager, Rocket Remit

Built around the customer, not the software

The team restructured the mobile experience using Flutter, while maintaining stability across NodeJS services, GraphQL APIs, and AWS Lambda infrastructure.

Streamlined Registration Flow

Onboarding was broken into smaller steps, allowing users to progress without feeling blocked.

Guest User Access

Users could explore key features before signing up, reducing the pressure to commit early.

Real-Time Exchange Rate Calculator

Rates were surfaced at the beginning, helping users understand outcomes before taking action.

Multi-State User Handling

The system adapted based on whether a user was new, returning, or mid-setup.

Responsive Interface System

Layouts adjusted across screen sizes, ensuring consistency on different mobile devices.

Expanded Loading Options & Channels

More ways to fund and send money gave users flexibility at the final step.

Making Money Move Without Friction

01 Simplifying a complex transfer flow Sending money involves multiple steps — verification, currency conversion, payment methods. The challenge was making this feel simple without removing critical steps.

02 Building trust in every transaction Users needed to see exactly what they were sending and receiving. Any confusion around fees or exchange rates created hesitation.

03 Speeding up onboarding without risking security Identity checks are required, but long verification steps slow users down and increase drop-off during signup.

04 Designing for users with different levels of digital confidence Some users send money regularly. Others do it rarely. The platform needed to work for both without adding complexity.

The before and after, in numbers

Rocket Remit moved from a complex, high-friction money transfer experience to a fast, transparent, and intuitive platform. The result wasn’t just better UX—it was stronger trust, higher usage, and a more efficient operation built for global scale.

Metric	Before	After · EB Pearls
User Onboarding Speed	Slow, friction-heavy registration process	35% faster
Operational Cost	High maintenance and manual backend effort	40% reduction
User Engagement	Low engagement due to complex journeys	45% increase

Hesitation stopped being the default. Confidence became the path forward.

Before

“I just wanted to know what I’d get before I committed.”

After

“Now I can check, decide, and send in one go.”

The experience began to feel different in the first few seconds. Users explored instead of hesitating. They saw outcomes before making decisions. The flow no longer asked for trust upfront — it earned it step by step.

Partial users didn’t stay stuck halfway. They moved forward when they were ready. Transfers didn’t stall at uncertainty points. They continued with clarity.

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What to expect

1
Share a few details

Complete the form with your contact details and what you need help with.
2
Book your free discovery call

Once you submit the form, choose a time that suits you for your discovery call.
3
Privacy comes first

Sign an optional NDA to ensure the highest privacy level and protection of your idea.
4
Discovery call

We’ll discuss your goals, the support you need and answer your questions. If we’re a good fit, we’ll outline the next steps.