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WEBSITE DEVELOPMENT / CID

CID Digital Transformation: Empowering Disability Support

CID's old site made support harder to reach. We rebuilt it around the people it serves — accessible by design, simple to maintain, and ready to grow.

See the approach
  • Client
    cid-logo-1
  • Project type Website Design and Development
  • Industry Disability Advocacy / Non-Profit
CID Digital Transformation: Empowering Disability Support
Meet CID

The Council for Intellectual Disability (CID) is an Australian non-profit advocating for individuals with intellectual disabilities through education, employment, health, and inclusion programs.

Their mission relies on accessible resources, but the old website created barriers. Users struggled to find information, and staff spent hours managing content. CID needed a platform that supported its advocacy and made information easier to access.

When the platform becomes the barrier

CID's previous website buried essential resources under layers of menus, inconsistent interfaces, and accessibility gaps. Staff workflows were slow. Users got lost. The site was working against the mission.

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Confusing Navigation

Important resources like education, health, and jobs were hard to find. Users got lost in unclear menus and multiple clicks.

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Limited Accessibility

The website didn’t meet accessibility standards, making it difficult for users with intellectual disabilities to access content independently.

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Slow Staff Processes

Updating resources took up to 3 hours per page, leaving staff frustrated and content often out-of-date.

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Disconnect between mission and tech

The website failed to reflect CID’s core purpose. Users felt unsupported, while staff struggled to deliver timely information.

EB Pearls truly understood our vision and turned it into a platform that’s both functional and meaningful. The new website is a game-changer for our community, and it has already made a significant impact.

Without a clear, accessible platform, CID risked reducing engagement and limiting their impact on the community they serve.

The CID team were sceptical but hopeful in the renovation

Before starting, CID worried that a new website might not solve the real problems. Staff had seen previous redesigns fail—adding complexity without improving usability.

  • "Will a new site actually make it easier for our users to find information?”

  • “We’ve tried updates before, and staff workflows always end up more complicated.”

  • “Will the platform meet accessibility standards for all our users?”

The team questioned whether a full rebuild would justify the investment and whether EB Pearls could understand CID’s unique user challenges.

EB Pearls reframed the project around accessibility, simpler navigation, and improved workflows, showing how the solution could enhance user experience and staff efficiency.

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Confident in the plan, grounded in the problem

EB Pearls found the main challenge wasn’t design. It was content structure. Scattered resources, inconsistent menus, and complex CMS workflows created barriers.

By mapping user journeys, the team identified hidden resources and delayed updates. They restructured content, simplified navigation, and introduced clearer labels to create an accessible, easy-to-manage platform.

★   the reframe   •   built to last™ right design
The issue wasn't aesthetics.
It was broken user flows and a CMS that staff couldn't keep up with.

What we built

A WordPress platform balancing accessibility, intuitive navigation, and efficient content management.

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Issue Dropdown

 Consolidated menus for topics like health, education, jobs, and inclusion.
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Resource Hub

Vital information accessible in 2–3 clicks.
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Accessibility First

Cognitive accessibility features for users with intellectual disabilities.
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Responsive Design

 Desktop, tablet, and mobile-friendly for consistent user experience.
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CMS Streamline

Staff could update pages in 15 minutes instead of 3 hours.
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User-Centered Wireframes

 Designed with direct observation of user behavior.

Every choice grounded in real users and real operations.

01 Discovery Workshops Staff and users collaborated in workshops, shaping wireframes with real-world feedback.

02 Accessibility Focus Interfaces were tested for cognitive accessibility, ensuring users could navigate independently.

03 CMS Training Staff learned to update content quickly, reducing previous delays from hours to minutes.

04 Iterative User testing Prototypes were tested with actual users, refining the platform before launch.

How we earned the team's confidence

EB Pearls demonstrated reliability and partnership at every step, reinforcing confidence in the process.

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Transparent Workshops

EB Pearls walked staff through every design decision, explaining why choices improved accessibility.
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Early Prototype Wins

Wireframes solved navigation problems immediately, proving the approach could work.
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Live CMS Demo

Staff saw how quickly updates could be made, building confidence in daily operations.

Technology Used

Wordpress WordPress
PHP PHP
HTML HTML
MySQL MySQL
Sass Sass
Babel Babel

From Advocacy to Accessible Impact

CID shifted from fragmented information and limited reach to a more accessible, inclusive, and digitally supported model. The result is stronger engagement with people with intellectual disability, clearer communication, and wider community impact.
Metric Before After  ·  EB Pearls
Time to find a resource 5+ clicks through nested menus
2 clicks from homepage
CMS update time per page Up to 3 hours
15 minutes
Mobile accessibility score -
WCAG 2.1 AA conformant

Slow Menus Made Resources Feel Far Away

Screenshot 2026-03-10 at 3.31.09 pm

Users now access critical resources in two clicks. Staff workflows are faster, and the platform supports expansion without frustration.

CID can continue adding new resources, confident that users will find them, and staff can update content quickly.

Confusing navigation stopped being a barrier. It became a clear path to independence.

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Your manual process isn't the problem.
Your system is.

If your website is working against your mission, it's time to rebuild the foundations.

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What to expect

  1. 1 Share a few details
    Complete the form with your contact details and what you need help with.
  2. 2 Book your free discovery call
    Once you submit the form, choose a time that suits you for your discovery call.
  3. 3 Privacy comes first
    Sign an optional NDA to ensure the highest privacy level and protection of your idea.
  4. 4 Discovery call
    We’ll discuss your goals, the support you need and answer your questions. If we’re a good fit, we’ll outline the next steps.

What to expect

  1. 1 Share a few details
    Complete the form with your contact details and what you need help with.
  2. 2 Book your free discovery call
    Once you submit the form, choose a time that suits you for your discovery call.
  3. 3 Privacy comes first
    Sign an optional NDA to ensure the highest privacy level and protection of your idea.
  4. 4 Discovery call
    We’ll discuss your goals, the support you need and answer your questions. If we’re a good fit, we’ll outline the next steps.