Transforming Routine Management: How MyComms Revolutionised Care

Parents and carers needed a consistent way to guide daily activities, without relying on memory, paper schedules, or constant supervision.

Learn How We Built the MyComms App

Transforming Routine Management: How MyComms Revolutionised Care

Meet MyComms

MyComms was created to support a group often overlooked by traditional productivity tools.

Parents, carers, and professionals working with neurodivergent individuals don’t just manage tasks. They manage routines that require clarity, repetition, and structure.

The platform brought together task management, visual scheduling, and collaboration into a single mobile application. It allowed users to create routines that could be followed step by step, with visual cues and guided interaction.

When success starts working against you

Before MyComms, managing routines was often manual, repetitive, and inconsistent. Small gaps in structure could quickly lead to confusion or missed steps.

Rebuilding Routines Daily

We helped MyComms turn fragmented paper schedules and whiteboard routines into a single mobile app that gives parents, carers, and neurodivergent users a consistent, visual way to follow daily activities — without constant supervision.

Lack of Visual Structure

Many tools relied heavily on text. For visual thinkers, this created friction. Without images or step-by-step breakdowns, tasks were harder to follow and required constant explanation. This increased dependence on carers to guide each step.

Limited Collaboration Across Care Networks

Care often involved multiple people. Parents, therapists, teachers, and support workers needed to stay aligned, but there was no shared system to manage schedules and tasks collectively. Information was passed through messages, calls, or printed materials.

No Controlled User Experience

Existing tools didn’t account for different user modes. There was no clear separation between someone creating a schedule and someone following it. This created risks where tasks could be accidentally edited or disrupted.

We needed something that worked the same way every time, without having to explain it again.

Without a structured system, consistency depended on people.

Routines varied, instructions changed, and progress was harder to maintain. Over time, this increased the cognitive load on both carers and users.

They almost didn't go ahead

The need for a better system was clear, but building it came with careful consideration.

This wasn’t a typical productivity app. It had to work in sensitive, real-world environments where clarity and reliability mattered every day.

What if the app becomes overwhelming for parents to set up?
What if it doesn’t work the same way across different carers?
What if the structure we introduce doesn’t match how routines actually happen?

The focus shifted from building features to reducing friction.

Every decision needed to answer a simple question:

Does this make the routine easier to create, follow, or repeat?

If not, it didn’t belong.

The turning point came when the team focused on the experience of following a task.

A routine becomes usable when each step is obvious without explanation.

Structure reduces the need for prompting.

Instead of building broad functionality, the focus narrowed to clarity at each step. Tasks were no longer treated as single entries. They became sequences with defined order, visual cues, and clear completion actions.

Trust developed during early walkthroughs of real routines.

When a multi-step activity was broken down into numbered steps with images and simple actions, the difference was immediate.

“Most vendors showed us what their software could do. EB Pearls tried to understand how we actually worked.”

— Jenn & Jess, Founder, MyComms

Built around the customer, not the software

The product was structured around predictability.

Every feature needed to reinforce a consistent way of creating and following routines.

Task Creation with Detailed Step Breakdown

Users can create tasks with numbered steps, combining text descriptions, photos, categories, and visual timers to match real-world routines.

Pre-Built and Customisable Templates

Common routines can be saved as templates, allowing users to reuse structured tasks without rebuilding them each time.

Integrated Visual Gallery

An in-app gallery and device integration allow users to attach meaningful visuals to each step, improving recognition and engagement.

Daily and Weekly Scheduling System

Tasks can be organised into clear daily agendas or weekly calendars, with the current day highlighted for quick reference.

Creation Mode and Play Mode

Creation Mode, secured with a four-digit PIN, allows full control over content. Play Mode removes editing options and lets users swipe through steps and mark them as completed.

Multi-User Collaboration Environment

Multiple users can operate under one account, enabling parents, carers, and professionals to coordinate schedules and track progress together.

Most apps fail because they start with features. This one started with how people actually live.

01 Grounded in Real Scenarios Workflows were based on actual routines like morning preparation, therapy sessions, and daily transitions.This ensured the product matched how users already think and operate.

02 Clear Role Separation Creation Mode and Play Mode reduced confusion and protected the integrity of routines.Carers could set up tasks with confidence, knowing they wouldn’t be accidentally changed during use.

03 Consistent Interaction Patterns Every part of the app followed similar patterns.Steps are numbered. Actions are clear. Completion is visible.This consistency reduced the time required to learn and use the system.

Three moments that built trust

MyComms had looked at other options. What set EB Pearls apart was the quality of engagement from the very first conversation.

They found a problem we didn't know we had

During discovery, the team identified a gap in how carers handled routines between environments — home, school, therapy — that wasn't in the original brief. They solved it without raising a change request. That one decision told us more about how they work than any proposal could have.

Every decision was explained before it was made

When trade-offs came up, the team walked us through the reasoning first. No black-box decisions. No surprises at handover. We always knew exactly where we stood and why.

We saw our own routines in the prototype

Three weeks in, we saw real morning routines, therapy sessions, and school-prep workflows reflected in a working prototype. That was the moment the team stopped wondering if it was going to work — and started planning for when it launched.

Technology used

Flutter

NodeJS

ReactJS

MongoDB

Flutter Bloc

GraphQL

AWS lambda

NextJS

SonarQube

Flutter

NodeJS

ReactJS

MongoDB

Flutter Bloc

GraphQL

AWS lambda

NextJS

SonarQube

The before and after, in numbers

MyComms reimagined education for children—moving from fragmented support tools to a structured, accessible learning platform.

Metric	Before	After · EB Pearls
Routine consistency	Schedules rebuilt daily on paper or whiteboards	Reusable templates across home, school, and therapy
Independent task completion	Every step required carer prompting	48% increasein steps completed without intervention
Shared access across care network	Information passed via calls, messages, print-outs	3× moretherapists and teachers coordinating in-app
Setup time for new routines	15–20 minutes per routine, re-done daily	Under 2 minutesusing saved templates

Technology stopped being the constraint; it became the engine.

Before

"Every morning started with the same explanations."

After

"She opens the app herself now. I just make the coffee."

The most noticeable shift was the reduction in constant supervision.

Tasks no longer depended on repeated instructions. Each step carried enough context to be followed independently, supported by visuals and clear sequencing.

Consistency also improved across environments. Whether at home, school, or therapy, the same routine could be followed in the same way.

With a structured foundation, MyComms can expand without increasing complexity.

Routines that work — every day, for every carer

If your users depend on consistency your current tools can't deliver, we'll help you design the system underneath it.

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