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MOBILE APP DEVELOPMENT / PEAR

PEAR cut time-to-therapist by up to 70% and gave NDIS participants back control of their own funding.

A two-sided platform for the NDIS ecosystem — where participants find and book their own therapists, track funding in real time, and therapists run their entire practice without juggling five other tools.

Learn How We Built Pear
  • Client
    Group 3
  • Project type Mobile App
  • Industry NDIS
PEAR cut time-to-therapist by up to 70% and gave NDIS participants back control of their own funding.
Meet PEAR

PEAR is a single platform for the NDIS ecosystem. Participants use it to find therapists, track their funding in real time, and manage their own care. Therapists use the same system to run their practice — scheduling, clients, invoicing, compliance — without paying for four other tools.

One platform. Two sides. Same data. That's the shift.

Where Access and Control Break Down

Before PEAR, both participants and therapists were working within a fragmented system shaped by coordination gaps and limited visibility.

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Weeks on waitlists

Participants couldn't find therapists; they settled for whoever answered.

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Funding in the dark

Budgets lived in PDFs. You found out you'd overspent when the invoice arrived.
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Therapists stuck chasing clients

Word of mouth, referrals, Facebook groups — no reliable pipeline.
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Admin stole the billable hours

Five tools to run one practice. 40% of the week gone to admin.

"You end up taking whoever is available — even if they're not the right fit."

— NDIS participant, pre-PEAR researchWhen choice is limited and visibility is low, care outcomes suffer — and so does trust in the system.

Balancing Independence with Structure

There were real constraints to consider before building PEAR.

  • “Can participants confidently manage their own therapy and funding?”
  • “Will therapists trust a system that replaces multiple tools?”
  • “How do we simplify without breaking NDIS structure and compliance?”

NDIS systems require strict alignment between funding, invoicing, and service delivery.

The challenge was to simplify the experience without losing that structure.

We started with a Discovery Workshop — two weeks, every stakeholder in the room, every NDIS edge case on the wall. We left with a Locked Scope Document and a fixed-price proposal. No surprises. No change requests disguised as "scope clarification" six months later.

 

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One flow, not four tools

Budget tracking, invoicing, and session management live in the same system — connected by design, not bolted together.


When a therapist ends a session, the invoice drafts itself against the right NDIS category. When a participant books, their remaining budget updates in real time. No reconciliation. No end-of-month panic.

★   the reframe   •   built to last™ right design
When both sides can see the same information,
decisions become faster and more aligned.

Built Around Real Care Journeys

The platform was designed to reflect how therapy actually works — across sessions, funding cycles, and ongoing progress tracking.

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Real-Time Budgeting Tool

Participants track NDIS funding, spending, and remaining balances in one place.
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Therapist Discovery and Matching

Participants find therapists based on suitability, not just availability.
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Goal Setting and Progress Tracking

Therapy goals are set and monitored across different development areas.
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Appointment Scheduling System

Sessions can be booked, managed, and updated within the platform.
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Integrated Invoicing and Payments

Therapists generate invoices directly linked to participant budgets.
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All-in-One Therapist Toolkit

Therapists manage scheduling, clients, and admin without switching tools.

Simplifying NDIS Without Breaking It

01 Aligned budgeting with real NDIS funding rules The system needed to reflect how funds are allocated, used, and reported.

02 Connected invoices directly to participant budgets Payments were structured so spending could be tracked in real time.

03 Supported multiple user roles in one system Participants, therapists, and caregivers interacted differently within the same platform.

04 Reduced reliance on coordinators without removing oversight Users gained control while still operating within a structured system.

NDIS funding doesn't flow like a normal payment system. Each participant's plan is split across three categories — Core, Capacity Building, Capital — with strict rules on what can be billed against what, by whom, at what rate.
Most booking platforms work because money is fungible. NDIS money isn't.
We spent the first six weeks of discovery not writing code — we were sitting with support coordinators, plan managers, and therapists, mapping every edge case.
The result: a budget engine that enforces NDIS rules before an invoice is raised, not after. Zero bounced invoices in the first 12 months of operation.

Three moments that built from real experience

The focus was on designing around real behaviour — not idealised user journeys.
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We killed the "book any therapist" feature in week three.

Early mockups let participants book any therapist instantly. User testing revealed participants didn't trust themselves to choose — they wanted guided matching. We rebuilt the flow around suitability scoring, not a directory.
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We made invoicing the therapist's easiest task, not their hardest.

Therapists told us invoicing was what made them dread end-of-week admin. We connected every session to its funding category so the invoice writes itself — they just review and send.
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We left the coordinator in the loop — deliberately.

We could have built PEAR to replace support coordinators entirely. We didn't. Coordinators still get visibility on participants who want it, because removing them would have broken real care relationships.

Technology used

Google-flutter-logo Flutter
nodejs NodeJS
ReactJs (1) ReactJS
layer1 MongoDB
flutter_bloc_logo_full-300x134-1 Flutter Bloc
graphql-1 GraphQL
Vector-7271-1 AWS lambda
Nextjs-logo-1 NextJS
sonarqube SonarQube

The before and after, in numbers

As the platform was adopted, behaviour began to shift on both sides.
Metric Before After  ·  EB Pearls
Time to first therapist session 4–6 weeks via coordinator referral
Under 72 hoursParticipants self-match
Funding visibility End-of-month PDF reports from 3+ providers
Real-time tracking across every booking, invoice, and remaining balance
Therapist admin time per week ~12 hours across 5 tools (calendar, invoicing, notes, CRM, email)
~4 hoursin a single platform

Control That Stays With You

Before

"I'd wait six weeks for a support coordinator to call back, then take whoever they recommended. I never knew how much funding I had left until I got an invoice I couldn't pay."

After

"I booked my OT in under 20 minutes. I can see exactly what I've spent and what's left. For the first time, the funding feels like mine."

Participants moved from waiting on availability and referrals to actively choosing therapists that fit their needs.

Therapists reduced time spent chasing clients and managing admin across multiple tools.

The system created a more balanced dynamic — where both sides had visibility, control, and the ability to act independently.

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Got a product like PEAR in your head and nowhere to start?

That's exactly what the Discovery Session is for. Two weeks. Every stakeholder. Every edge case on the wall. You walk out with a complimentary roadmap.

No retainer. No commitment.

Book Your Free Discovery Call

Hey! Got a project?

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What are the next steps?

  1. Our sales team reaches you within a few hours to organise a FREE consultation.
  2. Meanwhile, we sign an NDA to ensure the highest privacy level and protection of your idea.
  3. We will conduct a FREE consultation to understand your business requirements and will answer any questions you may have.
  4. Our expert strategist presents project estimates and approximate timelines.
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