Roses Only: Website Redesign Boosts Sales & Engagement
In three months, Roses Only cut cart abandonment by 40%, increased conversions by 20%, and boosted average session duration from 3 to 5 minutes turning their website into a 24/7 online showroom that delighted customers and drove repeat sales.
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Client
- Project type Website Design and Development
- Industry Retail / eCommerce
Roses Only has been one of Australia's leading premium florists for over 30 years, known for hatbox arrangements, same-day delivery, and meaningful gifting. By 2023, their decade-old website was limiting growth rather than enabling it.
They partnered with EB Pearls to reimagine the online experience creating a platform that could handle peak demand, improve mobile conversions, and empower marketing teams to launch campaigns faster.
When rapid growth begins to outpace your systems.
Roses Only had long been the go-to destination for sending beautiful flowers for life’s special moments. But behind the scenes, their website hadn’t kept pace with the brand it represented.
Slow, frustrating navigation
Visitors struggled to find products. Menus were cluttered, filters were unintuitive, and pages loaded inconsistently across devices.
Outdated visual design
The website didn’t showcase Roses Only’s premium products. Photos were static, layouts were unappealing, and the brand’s quality wasn’t reflected online.
Clunky checkout process
Even after selecting products, completing a purchase involved multiple steps that frustrated users, contributing to high cart abandonment.
Limited mobile experience
Many customers accessed the site from phones. Slow load times and poor responsiveness created friction and reduced engagement.
Roses Only transformed our online shopping experience! The new site is not only visually stunning, but it’s also so easy to navigate
But committing to a full redesign wasn’t a decision the Roses Only team took lightly.
Roses Only leadership hesitated before committing to a full website redesign. Peak periods like Valentine’s Day and Mother’s Day were critical even a small disruption could mean lost sales and disappointed customers.
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Would a new site actually reflect the brand, or dilute it?
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Could the transition be managed without disrupting orders during peak season?
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Would the investment translate into measurable growth?
They needed more than a development team. They needed a partner who could understand the nuances of floral retail from customer behaviour and gifting occasions to the emotional experience of giving and receiving flowers. They needed someone who could see the website not as a set of pages, but as the stage where customers experienced the joy of their brand.
Turning Friction Into Delight
EB Pearls identified that the challenge wasn’t just design or performance. It was the shopping journey. Disconnected discovery, navigation, and checkout created friction.
By redesigning the flow with interactive displays, intuitive filters, and seamless checkout, EB Pearls made the experience simpler and more rewarding.
By mapping customer journeys and identifying friction points, EB Pearls rewrote the brief: speed, responsiveness, and delight became the priorities.
The data was there. The connections weren't. Fix the connections, and the visibility problem solves itself. That single insight rewrote the brief entirely.
"Most agencies showed us templates. EB Pearls watched how our customers actually shopped and designed around that."
— Founder, Roses Only
A Platform Designed to Delight
The team created a platform that showcased Roses Only’s floral arrangements beautifully, guided users seamlessly through the site, and optimised checkout to minimise friction.
Interactive Product Displays
Streamlined Navigation
Shop by Gifts & Flowers
Performance Optimization
Mobile-First Design
SEO-Friendly Structure
Every choice grounded in real users and real operations.
01 Studied real customer browsing behaviour before designing screens observed how users explored bouquets, gifts, and bundle options, noting where they hesitated or dropped off.
02 Mapped the full checkout journey identified points where friction slowed conversions, from product selection to payment confirmation.
03 Analysed mobile and desktop interactions separately ensured the experience was smooth and intuitive across all devices, reflecting actual usage patterns.
04 Reviewed internal order and fulfillment workflows understood how selections, inventory, and delivery logistics intersected with the website experience to prevent errors and delays.
Three moments that built the trust
They understood the business, not just the brief
Every decision was explained before it was made
We saw our own customers in the prototype
Three weeks in, Roses Only saw real gifting journeys in a working prototype- Valentine’s rush, Mother’s Day orders, and corporate gifting. That was when the team moved from uncertainty to launch planning.
Technology Used
Liquid
Liquid
From Manual Orders to Seamless Floral Commerce
| Metric | Before | After · EB Pearls |
|---|---|---|
| Cart Abandonment | High drop-off at checkout |
−40% in 3 months
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| Conversion Rate | Baseline |
+20% uplift
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| Session Duration | 3 minutes average |
5 minutes average
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| Mobile Experience | Slow, unresponsive |
Fully responsive, faster load
|
Browsing stopped being a search. It became a purchase.
“I used to struggle finding the right bouquet quickly.”
“Now I can order exactly what I need in under a minute.”
Users stopped treating the site as a browsing catalogue and started using it as a fast purchase tool.
Operationally, the business saw smoother seasonal performance, with fewer drop-offs during peak traffic periods and stronger mobile conversion consistency.
With a scalable Shopify foundation, Roses Only can now expand into seasonal campaigns, personalised gifting journeys, and faster promotional rollouts without redesigning core flows.
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What to expect
-
1
Share a few details
Complete the form with your contact details and what you need help with. -
2
Book your free discovery call
Once you submit the form, choose a time that suits you for your discovery call. -
3
Privacy comes first
Sign an optional NDA to ensure the highest privacy level and protection of your idea. -
4
Discovery call
We’ll discuss your goals, the support you need and answer your questions. If we’re a good fit, we’ll outline the next steps.