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WordPress Maintenance & Support

So your site isn’t what keeps you up at 2am.

Security updates, plugin management, daily backups and a team you can actually call — from one of Australia’s most awarded digital agencies. Plans from $80/mo.

Book a Free Consultation
Maintenance_Wordpress maintenance
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900+
Products Shipped
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97%
Client Retention Rate
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#1
Clutch
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ISO 9001 & 27001
Certified

Sound familiar?

These are the three most common reasons Australian businesses call us — and every one is preventable.
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“A plugin update took out our checkout on a Friday afternoon.”

We found out when a customer emailed. We had no idea how long the site had been broken or how many orders we’d lost.
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“Google flagged our site as dangerous. We’d had malware for weeks.”

Our developer had left, nobody was watching it, and by the time we noticed the damage to our rankings was already done.
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“Load time went from 2 seconds to 8. Traffic dropped 40% before we noticed.”

Nobody was monitoring performance. By the time we investigated, months of SEO work had been undone.

What happens after you sign up

From day one to ongoing care — here’s exactly how WordPress maintenance works with EB Pearls.
Stage 01

We audit your site

Within 24 hours, our team completes a full audit covering security, plugin health, and performance. You receive a clear report outlining what we found, what needs attention, and what we’ll tackle first.

  • Full security scan
  • Plugin health check
  • Performance baseline
  • Backup verification
Stage 02

We keep things current

All outstanding security and plugin updates are applied and tested before going live. Your site is brought to a clean, secure state, with any fixes covered by your plan hours and communicated throughout.

  • All plugins updated & tested
  • Security hardening applied
  • Monitoring activated
  • Backups confirmed working
Stage 03

We manage it for you

From here, your site runs on our schedule. Updates are applied and tested, security scans run automatically, and uptime is monitored continuously so issues are identified and resolved before they impact you.

  • Scheduled updates & testing
  • 24/7 uptime monitoring
  • Daily automated backups
  • Plan hours for fixes & changes
Stage 04

You stay in the loop

At the end of each month, you receive a clear report covering updates, fixes, performance, and key findings. Unused hours roll over, and whenever you need support, our team is only a phone call away.

  • Monthly performance report
  • Security summary
  • Hours rollover confirmed
  • Direct line to your team

WordPress powers 43% of the internet — making it the most-targeted CMS on the planet.

Unpatched plugins are the #1 attack vector. Every day without WordPress maintenance is unnecessary risk for your business.
Book a Free Discovery Session

Three things we take off your plate, permanently.

Not a one-time fix. An ongoing Sydney-based team managing the work that keeps your WordPress site secure, fast and earning.
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01

WordPress Security & Plugin Updates

Core, themes and plugins — updated, tested and monitored on schedule. Security patches applied before vulnerabilities can be exploited. You never need to touch it.
What's Included:
  • ✔️ WordPress core updates, applied and tested
  • ✔️ Plugin & theme updates, checked for compatibility
  • ✔️ Security scans, malware monitoring, firewall
  • ✔️ Monthly security reports
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02

WordPress Performance & Uptime

A slow WordPress site loses rankings and customers. We monitor uptime every 2 minutes, optimise performance continuously and fix issues before your visitors notice.
What's Included:
  • ✔️ Uptime checks every 2 minutes, 24/7
  • ✔️ Server-level caching & PHP optimisation
  • ✔️ Image, code and database optimisation
  • ✔️ CDN management and DDoS detection
product and account support
03

WordPress Support & Continuity

Not a chatbot. Not a ticket queue. A real Sydney-based team that knows your site, answers the phone and can act on the same call — no re-explaining every time.
What's Included:
  • ✔️ Phone, email and client portal access
  • ✔️ Monthly hours for fixes, tweaks and changes
  • ✔️ Rollover hours — no waste (Standard & Premium)
  • ✔️ Daily automated backups, 30-day retention

Does any of this sound like you?

Our Australian clients come to us for different reasons. If one of these fits, you’re in the right place.
Book a Free Discovery Session
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The Business Owner

You updated a plugin once. Something broke. Now you’re scared to change.

You built a great site and now it just needs to work. You don’t want to learn WordPress — you want to run your business. We handle everything so you never think about it again.
Best fit:
Basic or Standard plan
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The Marketing Manager

Your developer left. The site is your responsibility and WordPress isn’t your world.

You need a team you can email when something breaks, who already knows the site and doesn’t charge a call-out fee for every small change. That’s exactly what our plans are built for.
Best fit:
Standard plan
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The eCommerce Store

Your site is your revenue. An hour of checkout being down costs real money.

You need proactive monitoring, priority support and real development capacity every month — not someone who responds 48 hours after your checkout stopped working on a Saturday.
Best fit:
Premium plan

Managed WordPress support, end to end

Every plan — including Basic — includes this foundation of WordPress security and support.
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Daily Backups

Automated daily backups retained for 30 days. Clean restoration any time.
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Malware Scanning

Automatic scans detect WordPress security threats before they do damage.
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Uptime Monitoring

Site checked every 2 minutes around the clock. Downtime caught fast — not by your customers.
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Bot Protection

Bad bots filtered at the edge, protecting your site and your analytics.
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Real Human Support

Phone, email and portal. A team that knows your site picks up — no chatbot, no queue.
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Monthly Reports

Clear updates on security, performance and what’s been done. You stay informed without asking.

EB Pearls vs your alternatives

Most businesses consider three options before choosing managed maintenance. Here’s an honest look at each.
EB Pearls
DIY
Cheap Plugin (e.g. ManageWP)
Freelancer (ad hoc)
Plugin updates tested before applying
From $80/mo
Your time ($150+/hr value)
$20–$50/mo
$150–$300/hr ad hoc
Plugin updates tested before applying
Sometimes
Auto only
Sometimes
24/7 uptime monitoring
Basic alerts
Malware removal included
Extra cost
Extra cost
Real phone support
Slow / variable
ISO 27001 security certification
Monthly hours for fixes & changes
Your time
Quoted separately
Rollover hours
Same team knows your site
Sometimes
Full agency backup (design, dev, SEO)
When something breaks
We fix it, included
Your problem
Your problem
Invoice + wait
RECOMMENDED

EB Pearls

DIY

Cheap Plugin (e.g. ManageWP)

Freelancer (ad hoc)

Plugin updates tested before applying
From $80/mo
Plugin updates tested before applying
24/7 uptime monitoring
Malware removal included
Real phone support
ISO 27001 security certification
Monthly hours for fixes & changes
Rollover hours
Same team knows your site
Full agency backup (design, dev, SEO)
When something breaks
We fix it, included
Plugin updates tested before applying
Your time ($150+/hr value)
Plugin updates tested before applying
Sometimes
24/7 uptime monitoring
Malware removal included
Real phone support
ISO 27001 security certification
Monthly hours for fixes & changes
Your time
Rollover hours
Same team knows your site
Full agency backup (design, dev, SEO)
When something breaks
Your problem
Plugin updates tested before applying
$20–$50/mo
Plugin updates tested before applying
Auto only
24/7 uptime monitoring
Basic alerts
Malware removal included
Extra cost
Real phone support
ISO 27001 security certification
Monthly hours for fixes & changes
Rollover hours
Same team knows your site
Full agency backup (design, dev, SEO)
When something breaks
Your problem
Plugin updates tested before applying
$150–$300/hr ad hoc
Plugin updates tested before applying
Sometimes
24/7 uptime monitoring
Malware removal included
Extra cost
Real phone support
Slow / variable
ISO 27001 security certification
Monthly hours for fixes & changes
Quoted separately
Rollover hours
Same team knows your site
Sometimes
Full agency backup (design, dev, SEO)
When something breaks
Invoice + wait

Choose the right level of support

All plans include security & plugin updates, bug fixes, CMS support, performance monitoring, daily backups and real human support from our Sydney team.

WordPress Basic

For small business owners who want peace of mind without ever thinking about WordPress again.
$80/Mo
Billed quarterly · 3-month minimum
timer 2 hrs / mo for fixes & updates
Inclusions
  • WordPress security & plugin updates
  • Bug fixes
  • WordPress CMS support
  • Performance monitoring
  • Liaise with your hosting provider
Available add-ons
  • CRO Analysis
  • Staging environment
Get Started

WordPress Standard

For growing businesses that need a reliable team on call — fixing, updating and improving their WordPress site every month.
$200/Mo
Billed quarterly · 3-month minimum
timer 5 hrs / mo unused hours roll over
Inclusions
  • 5 hrs/mo with rollover
  • Security & plugin updates
  • Bug fixes & CMS support
  • Performance monitoring
  • Priority support response
Available add-ons
  • CRO Analysis
  • Competitor Analysis
  • SEO Audit
  • Google Rankings
  • Acceleration
  • Image optimisation
  • Blog writing
  • Email marketing
Get Started

WordPress Premium

For business-critical WordPress sites where downtime costs money. Priority support and real development capacity, every month.
$400/Mo
Billed quarterly · 3-month minimum
timer 10 hrs / mo unused hours roll over
Inclusions
  • 10 hrs/mo with rollover
  • Security & plugin updates
  • Bug fixes & CMS support
  • Performance monitoring
  • Highest-priority response
Available add-ons
  • CRO Analysis
  • Competitor Analysis
  • SEO Audit
  • Google Rankings
  • Acceleration
  • Image optimisation
  • Blog writing
  • Email marketing
Get Started

Not sure which plan fits your site?

Call us and we’ll give you an honest recommendation — no sales pitch, no pressure.

Call now: 02 4005 0322

Get in touch
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Bannisters: Elevating bookings into a seamless luxury experience.

We provide ongoing support and optimisation for Bannisters’ digital platform, ensuring the booking experience remains fast, reliable, and aligned with the premium hospitality experience guests expect.

Explore Bannisters Story
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Grazia: Keeping every story fast, seamless, and always on.

We provide ongoing maintenance, support, and platform enhancements for Grazia, ensuring a fast, reliable, and engaging digital experience for readers while keeping the website secure, up to date, and performing at its best.

Explore Grazia Story
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In their own words.

Straight from the clients who built with us — their experience, their outcomes, their words.
It can be a little daunting to engage a mobile app development company. They proved they could work within my budget, made me realise the ideas stuck inside my brain, and helped me launch multiple mobile app development projects.
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Jesse Milani

Founder, Pocket Fuel

We were very happy with all of the work undertaken during each phase of our new website production. All EB Pearls personnel were knowledgeable, approachable and helpful – we were also most impressed with the professionalism and responsiveness they demonstrated throughout the process.
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Coral Funnell

Marketing Manager, Rotech

EB Pearls provided great clarity on the scope, timeline, design, and stages of developing our app, which gives users access to a database of more than 1,000 roles. They stuck rigidly to our production schedule and delivered as promised.
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Mike Fields

Director, Care Careers

EB Pearls lives up to its reputation. They took Quote Up from the initial start-up to the next level.
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David Milanes

Director, QuoteUp

EB Pearls created a unique and special website and web design agency, perfect for our customers. We loved the team’s efficiency in creating us great user experience and a seamless website design plan, with beautiful on-brand illustrations. The team were patient, professional and always there to guide us and I wouldn’t hesitate to recommend them and work with them again in the future.
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Julia Kish

Manager, Intellihub

The client is delighted with EB Pearls’ ability to deliver within the established deadlines through a professional approach. They use various communication tools to ensure a solid project management experience. The team also praises their overall good service and constant commitment to learning new things.
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John Walton

EB Pearls do high-quality work in the allotted timeframe. They maintain clear and consistent communication, providing updates on key project components and listening to feedback. There are numerous different stages, processes, and statuses in our project which made the work very complicated, but EB Pearls worked it all out.
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Blake Weston

Find Fill Storage

Not just a WordPress maintenance tool.A team accountable for your site.

Most “WordPress maintenance” services are automated plugins with email alerts. We’re a 360-person digital agency that treats your site like a product we’re responsible for — because we are.
01

Real people. Real phone number.

When something breaks at 9am on a Monday, you call 02 4005 0322 and a team member who already knows your site picks up. That’s not standard in this industry. It should be.
02

ISO 27001 certified — independently audited.

We hold ISO 27001 (information security) and ISO 9001 (quality management) — both independently verified. Most WordPress maintenance providers don’t hold these certifications. We chose to earn them because the businesses that trust us with their sites deserve nothing less.
03

Hours that don’t disappear.

On Standard and Premium plans, unused hours roll over to the following month. Quiet month followed by a big one? Your hours are there when you need them. No “use it or lose it” pressure.
04

360 engineers. Two continents. One standard.

Our Sydney office leads every client relationship. Our 360-person Kathmandu engineering team delivers the technical work. Agency-grade expertise at rates a purely local team couldn’t offer — same rigorous standards, better value.
05

A full agency behind your WordPress site.

Need a redesign, new feature, SEO strategy or a performance overhaul? Same team. No onboarding. No rate shock. As your business grows we grow with it — you never start over with someone new.
06

97% retention — and here’s the honest reason why.

We pick up the phone. We fix things properly. We don’t go quiet after the first month. 97% of our clients stay year after year. We think that tells you more than anything else on this page.

Questions about WordPress maintenance

Including the one nobody asks directly, but everyone is thinking.

More than a year of maintenance plans, usually on the first incident. A typical WordPress malware cleanup costs $500–$2,000. A day of downtime loses sales, drops search rankings and damages customer trust — none of which recover instantly. If you’re running ecommerce, even an hour of checkout being broken on a busy day can cost more than six months of this plan. The question isn’t whether you can afford WordPress maintenance — it’s whether you can afford not to have it.

We deal with it. Daily automated backups mean we can restore a clean version quickly. We’ll investigate the point of entry, remove the malware, patch the vulnerability and send you a clear report on what happened and what’s been fixed. This is exactly what the WordPress maintenance plan is for — prevention first, fast recovery if anything slips through.

Hosting and maintenance are different things that work well together. Our WordPress hosting plans keep your server fast, secure and available. Maintenance covers the WordPress application layer — plugin updates, content fixes, bug resolution, development hours and direct support. Many Australian clients run both for complete peace of mind.

WordPress security updates should be applied within hours or days of release — known vulnerabilities are scanned for and exploited by automated bots within hours of public disclosure. Plugin and theme updates should be reviewed and applied at least monthly, with compatibility testing before deployment on a live site. This is exactly what your maintenance plan handles — you never need to think about the schedule.

Our managed WordPress maintenance plans start at $80 per month for small business sites (2 hours/month) and go up to $400 per month for business-critical sites with 10 hours of development capacity. For context: a single malware cleanup by a specialist typically costs $500–$2,000, and that’s before accounting for lost sales or ranking recovery. Maintenance is one of the better-value investments a WordPress business can make.

Outdated plugins are the most common WordPress attack vector. Automated bots continuously scan for known vulnerabilities and exploit them within hours of public disclosure. Beyond security, unmaintained sites accumulate performance debt as plugins lose compatibility with newer PHP versions. The result is a site that gets progressively slower, less secure and eventually breaks — usually at the worst possible time, like over a long weekend or during a busy sales period.

Yes — and the majority of our maintenance clients came to us with an existing site built by another agency or developer. We run a thorough onboarding audit to understand the codebase and document how the site is structured, then take over ongoing maintenance. There’s no requirement for EB Pearls to have built your site.

You can — but it’s more involved than it looks. A single bad plugin update can take a site down. WordPress security vulnerabilities are discovered and exploited quickly. Performance needs ongoing tuning, not a one-off fix. Most Australian business owners find the real time cost of doing it properly exceeds the monthly plan. And if something goes wrong, a team that already knows your site is the difference between a 10-minute fix and a two-day recovery.

Plans have a 3-month minimum commitment — enough time to properly onboard your site and show you real results. After that it’s month-to-month. Cancel any time with 30 days’ notice. We don’t use lock-ins to retain clients. We use quality of service.

Basic ($80/mo) if you rarely change your site and mainly want WordPress security and peace of mind. Standard ($200/mo) if you update content regularly, want rollover hours and need someone on call for fixes and support. Premium ($400/mo) if your site is business-critical and you need 10 hours of real development capacity each month. Still not sure? Call 02 4005 0322 and we’ll give you an honest recommendation.

Our plans cover WordPress core, theme and plugin updates (tested before applying), daily automated backups, security and malware scanning, uptime monitoring every 2 minutes, performance monitoring, and real human support via phone, email and client portal. Standard and Premium plans also include rollover hours for content updates, bug fixes and ongoing development work. Every plan starts with a full onboarding audit at no extra cost.

Yes — any WordPress site with users, customer data or business transactions needs maintenance. The size of your site doesn’t change how attackers target it. Automated bots scan the entire internet for outdated plugins regardless of traffic levels. Our Basic plan at $80/month is built specifically for small Australian business sites that need solid protection without a large monthly budget.

New clients are onboarded within 2–3 business days. On day one we run a full audit of your site. By end of week one we’ve applied all outstanding security updates, set up monitoring, configured daily backups and sent you a clear report of everything we found and fixed. From there, your site runs on our schedule.

Hosting keeps your server online, fast and available — it’s the infrastructure layer. Maintenance covers the WordPress application itself: keeping core, themes and plugins updated, running security scans, monitoring performance and providing development support hours. You can have excellent hosting and still get hacked because plugins are out of date. Our WordPress hosting plans and maintenance plans are designed to work together — many clients run both.
1 Your information
2 Book Meeting
3 Confirmation

Stop managing WordPress. Start managing your business.

Book a free 30-minute consultation with our Sydney team. We’ll assess your WordPress site, recommend the right plan honestly, and be ready to take over from day one.
Contact EB Pearls
What to expect on your call

What to expect

  1. 1 Share a few details
    Complete the form with your contact details and what you need help with.
  2. 2 Book your free discovery call
    Once you submit the form, choose a time that suits you for your discovery call.
  3. 3 Privacy comes first
    Sign an optional NDA to ensure the highest privacy level and protection of your idea.
  4. 4 Discovery call
    We’ll discuss your goals, the support you need and answer your questions. If we’re a good fit, we’ll outline the next steps.

What to expect

  1. 1 Share a few details
    Complete the form with your contact details and what you need help with.
  2. 2 Book your free discovery call
    Once you submit the form, choose a time that suits you for your discovery call.
  3. 3 Privacy comes first
    Sign an optional NDA to ensure the highest privacy level and protection of your idea.
  4. 4 Discovery call
    We’ll discuss your goals, the support you need and answer your questions. If we’re a good fit, we’ll outline the next steps.