Data Protection Statement

Last updated: 3 November 2025

Our Commitment to Protecting Your Data

At EB Pearls, protecting your personal and business information is one of our highest priorities.
We handle all client and user data responsibly, transparently, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our goal is simple: to ensure that every interaction with EB Pearls — from website browsing to full-scale product delivery — happens within a framework of security, confidentiality, and trust.

Scope of This Statement

This Data Protection Statement applies to:

Visitors to our website
Prospective and current clients
Partners, contractors, and suppliers who interact with our systems

It explains how we collect, store, protect, and use your information, and how you can contact us for any data-related concerns.

1. Data We Collect

Depending on your interaction with us, we may collect:

Contact details: name, email address, phone number, and company information
Project information: details you share about your app, product, or business needs
Technical data: browser type, device information, IP address, and cookies (see our Cookie Policy)
Usage data: pages visited, time on site, and engagement metrics to help us improve our services

We only collect personal information that is reasonably necessary for our business activities.

2. How We Use Your Data

We use data to:

Deliver and improve our digital services
Communicate with you about inquiries, proposals, or ongoing projects
Personalise website content and marketing experiences
Maintain security and prevent unauthorised access
Meet our legal and contractual obligations

We do not sell or rent your personal information under any circumstances.

3. Data Storage and Security

Your data is securely stored using industry-standard technologies, including:

Encrypted servers (at rest and in transit)
Multi-factor authentication for internal access
Regular audits and backups for disaster recovery

Access to personal information is restricted to authorised EB Pearls staff and service providers who need it to perform their roles.

4. Data Sharing and Third Parties

We may share data with trusted third-party providers to help us operate our business — such as cloud hosting, analytics, or payment processors.
All third-party partners are carefully vetted for security and compliance and are bound by confidentiality agreements.

5. International Data Transfers

Where we store or process data outside Australia (for example, in our Nepal office), we ensure equivalent levels of protection through secure transfer mechanisms and internal compliance protocols.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law. When no longer needed, data is securely deleted or anonymised.

7. Your Rights

You have the right to:

Access the information we hold about you
Request correction of inaccurate or outdated data
Withdraw consent for marketing or data processing
Request deletion of personal data (subject to legal obligations)

To exercise these rights, contact us at privacy@ebpearls.com.au.

8. Reporting a Data Concern

If you believe your data has been misused or you wish to make a complaint, please contact our Privacy Officer:

If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

9. Continuous Improvement

We regularly review our data protection practices to ensure they remain compliant with evolving regulations and AI governance standards.
As our technology and services evolve, we will update this statement to maintain transparency.