Privacy Policy

Your project and personal information are always safe with us.

Last updated: 3 November 2025

1. Our Commitment to Your Privacy

Electronic Business Pearls Australia Pty Ltd (“EB Pearls”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.
We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which set out clear standards for how personal information must be collected, used, and managed.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, digital products, and services.

2. What Information We Collect

We collect information necessary to deliver our services and improve your experience. This may include:

Personal information: your name, email address, phone number, company name, and project details submitted through forms (e.g. Get a Quote or Contact Us).
Technical information: your browser type, device, IP address, operating system, and site usage data.
Analytics data: page views, time spent, referring pages, and interactions captured through tools such as Google Analytics.

You can browse most areas of our website without providing personal details. However, certain services (quotes, consultations, downloads) require identifiable information.

3. How We Use Your Information

We use your information to:

Respond to your enquiries and provide the requested services
Prepare proposals or quotes
Improve website performance and user experience
Send updates about our products, events, or content (if you’ve opted in)
Ensure the security and integrity of our systems

We will never sell or rent your personal data. Any use beyond these purposes will only occur with your explicit consent.

4. Sharing Your Information

We may share personal information with:

Trusted partners and service providers who help us deliver our services (for example, hosting, analytics, or marketing systems)
Collaborators or subcontractors working with us on your project, but only when necessary and always under strict confidentiality agreements

We take reasonable steps to ensure all third parties comply with privacy and security obligations consistent with this policy.

5. International Data Transfers

Some of our team members and service infrastructure operate outside Australia, including in our Kathmandu delivery center.

When data is transferred internationally, EB Pearls ensures appropriate safeguards and equivalent privacy standards.

6. Use of Cookies

Our website uses cookies to improve your experience and analyse site traffic. Cookies help us remember preferences, track visitor patterns, and deliver relevant content.

You can manage or disable cookies in your browser settings at any time.

7. Security of Your Information

We protect personal information using administrative, technical, and physical safeguards including:

Encryption of data at rest and in transit
Access control and multi-factor authentication for internal systems
Regular audits, backups, and security monitoring

8. Accessing or Updating Your Information

You have the right to access or correct personal information we hold about you, subject to lawful exceptions.
Requests must be made in writing to info@ebpearls.com.au. For security, we may require identification before processing requests.
EB Pearls reserves the right to charge a reasonable fee for data access or administrative costs.

9. Retention of Information

We retain personal data only as long as necessary for business, legal, or compliance purposes.
Once data is no longer required, it is securely deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect new practices, technologies, or regulatory requirements.
Any updates will be published on this page with a revised “Last updated” date.

Continued use of our website or services constitutes acceptance of the updated policy.

11. Contacting Us

If you have questions or concerns about privacy, please contact:

For complaints not resolved with EB Pearls directly, you may contact the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.