Our role in the project

User experience

  • Innovation Consulting
  • Research
  • Stakeholders workshop
  • Product strategy
  • UI/UX Design

User interface design

  • UI/UX Audit
  • UI/UX Design
  • Visual design

Development

  • HTML/CSS/JS
  • Wordpress theme development

Post-Launch

  • Product strategy
  • User testing

Technology Used

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WordPress
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Advanced custom fields
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Sass
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jquery
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WP Engine

Define Requirement

Problems
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User Problems

User Problems

With the platform, Bannisters offers distinct accommodation options in Port Stephens and Mollymook. Bannisters has a style to suit all guests, from the magnificent ocean views and elegance of By the Sea to the contemporary style of the Pavilion to the casual vibes of the neighbouring Beach House.

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Business Problems

Business Problems

The client from Bannisters came to EB Pearls to develop a website to introduce their services for accommodation and great quality food with clear pricing and no hidden cost. They wanted to offer easy to use booking system with user friendly website and clear navigation on both desktop and mobile services.

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Process

Discovery

We put a lot of emphasis on user flow, and even after it was finalised, we continued to work on it. Due to dependencies, we spent a lot of time moving things and following different procedures and processes, and once we realised that some concepts would no longer, we followed the best route to finish them. Rather than diving right into wireframes, we designed a few screens to help us understand what we were trying to do.

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Backlog creation

Backlog creation

We also created a prioritised agile backlog to make it easier to plan releases and iterations. This showed everything the team intends to do with their time. The backlog was built and updated on a regular basis to keep up with the project’s progress.

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Backlog grooming

Backlog grooming

Before each iteration plan meeting, the product owner evaluated the backlog to ensure that the prioritisation was correct and that input from the previous iteration was being tracked.

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UX & UI design
Design

Design Sprint

Design Sprint

The design sprint of this project assured all the team members was on the same page, which resulted in a successful collaboration of the team. Furthermore, performance, plan and progress were shared with the client by prototyping and testing solutions.

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User Testing

User Testing

Usability testing was crucial in make the app a success. Rather than designing just based on assumptions, the designers used the data from the testing . Furthermore, this testing allowed product teams to find any problems before it reached the end-users. It also helped to identify early bugs which allowed the smoother launch of the app.

Unique Features

1.Easy navigation

Users can easily select the required buttons. Users can easily navigate through Stay, Dine, Packages, Spa and so on from the home page. For instance, they can easily click on Stay if they are looking for booking rooms.

2.Clean Designs

With a clean design and more white space, users can easily look for Packages available and more that focus on the interests of the audiences and customers.

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Web designer Sydney Web designer Sydney

Retrospective

Learning

Learning

Learning

One of the major lessons that the company has learnt from this project was that even if we are implementing something new to the audience, we need to be flexible enough to cater to other audiences as well. Also, we have learnt that we should be flexible. We have worked hard to create wireframes, flow diagrams, and so on. 

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Next steps

Next steps

Once it reached on the hands of users, we started receiving  feedback. After that, we incorporated all the feedback into the next versions. The next steps to take is to look for the opportunity to resolve problems. For instance, the problem of rigidity and ensure that the problem will not repeat.