Council for Intellectual Disability

Council for Intellectual Disability (CID) is a disability rights organization led by people with intellectual disabilities. The organization seeks a community where people with intellectual disabilities are respected. They believe people with disabilities should also have the same opportunities as others. They work to create a community that protects rights and supports people with a disability. Specifically, CID focuses on health, NDIS, transport, jobs, education, and the safety of people with intellectual disabilities.

Industry: Non-profit

Project type: Website

Our Role in the Project

User Experience

Innovation Consulting
Research
UI/UX Audit
Stakeholders workshop
Product strategy

User Interface Design

UI/UX Design
Visual design
Website design
User testing

Development

HTML/CSS/JS
Wordpress theme development

Post-Launch

UI/UX Audit
Product strategy
User testing

Technology Used

WordPress

jquery

Sass

Advanced custom fields

WP Engine

Define Requirement

Problems

The client came to EB Pearls with the need of redesigning their website “Council for Intellectual Disability” which was outdated. The client wanted us to face-lift and make the website more users friendly.

The main objective of the project was to make a user-friendly and appealing website that can help people with disabilities, and their families, learn skills and actively participate in the community. The new website also provides information, develops useful resources, and holds workshops. They also share stories and help connect with peers.

Discovery

The website required a lot of changes and a number of issues had to be fixed during the process. During the process of website development, the project manager, product owners, developers, and designers, delved deeper to discover ways to keep users engaged for a longer period of time. Frequent reviews were done, and issues were fixed, by identifying mismatched expectations early.

Backlog Creation

The client came to us with the idea of refreshing their website. Our team worked to create an in depth backlog management plan. It helped us know what was coming up, so that the team could plan and work swiftly in order to add new features. Items were then worked on during a two-week sprint.

Backlog Grooming

During this process, feedback from the client was collected. This resulted in adjusting, adding, design and workflow sketches, and so on. This allowed us to understand what tasks to prioritise, and also to track the project progress.

Wireframe and High Fidelity Prototype

Design Sprint

Design sprint provided a list of things to do in an order. Each activity was completed in the given amount of time. This deadline actually created time pressure among the team to get things done.

User Usability Testing

Users were observed during the initial testing of the website, this uncovered opportunities to improve the overall user experience. We also focused on having little navigation to reach the desired screen as well as prioritised on the uniformity of the screens.

Colours

Typography

Unique Features

Issue Dropdown: Users can click on the Issue Dropdown and can easily choose their topics of interest such as Health, Jobs and Education, Abuse, Inclusion, and Transport from the list. Also, they can find a lot of health-related resources on the same page.
Interactive and Engaging Design: Our team of designers worked together with CID to create an interactive interface to visually connect the audience. The design of the website truly establishes an interaction between users and its content.
Accessible Interface: EB Pearls collaborated with CID to ensure that the website was aligned with the organisation’s objective of focusing on issues including health, NDIS, transport, jobs, education, and the safety of people with intellectual disabilities. In addition to this, an excellent user experience was equally important so that the site was accessible for a wider audience.

Retrospective

Equipped with our skilled team of designers, we effectively developed a website with visually appealing, clear, engaging, and accessible interfaces to empower people with intellectual disabilities. The idea of developing the website with easy navigation will surely help in winning the hearts of the end-users.

Next Steps

After the website is launched, we always ensure that the client is frequently informed. Moreover, we frequently communicate with the clients and we are always available for future maintenance and are committed to ongoing support.