The NSW Department of Education is the largest provider of public education in Australia, with the responsibility of delivering high-quality public education.
Industry: Government
Project type: Mobile App
Our Role in the project
User experience
Research
UI/UX Audit
Stakeholders workshop
Product strategy
Rapid prototyping
UI Design
Visual design
Mobile app design
User engagement testing
Development
iOS app development
Android app development
Quality assurance
User testing
Unit test
Regression test
Test cases & execution
Technology Used
Swift
Kotlin
Firebase
Postman
Project Overview
Industry Engagement Diary is an iOS and Android mobile application that allows students to keep track of their completed hours for their vocational placements. It offers an easy way for teachers to gather the required information from students efficiently and conveniently.
User problem
User problem
The students and teachers were using pen and paper to fill out their plan and implementation of their vocational training activities. This was tedious to manage, especially for the teachers who had to manage and maintain all the data.
Business Problem
Business Problem
Teachers and students were sending all of their data to the department it was being stored. However, there was lack of analysis or continuous improvement of processes based on the data, due to it being very manual.
Discovery
Backlog Creation
During the project, the product owner had the task of creating, maintaining, and prioritizing the product backlog. After that, the team determined which tasks to complete during a sprint. While moving the product backlog to scrum backlog, the team members expanded each item to more than one sprint tasks so that they could effectively share their work during each sprint.
Backlog Grooming
Backlog prioritisations, as well as modification sessions, were done to minimize ambiguity and maximize clarity. This helped the team understand the upcoming tasks in the backlog. The grooming sessions also allowed time for re-examining user stories based on new information.
Login
Industry engagement
Adding contacts
Uploading plans
Collecting evidence
Project Achievements
Evidence of Industry Engagement: The main purpose of this app is to provide students an easy way to provide a log of their vocational training hours and evidence, in the form of a placement report. The app also serves as a one-shop-stop for pertinent information such as, events, resources and industry contacts.
Report Submission: As part of the process, it was also required that students submit a comprehensive report. To facilitate this, the app had functionalities to allow the upload of files, the saving and resuming of form submissions, and a clear, broken-down process.
Retrospective
The app is definitely an improvement over the archaic form submission system, as it is more reliable, accurate and intuitive to use.
Learning
Learning
One of the major lessons we learned was that even if we are implementing something new to the audience, we need to be flexible enough to cater to the other audience as well. We also created too many business rules for avoiding loopholes, that made it rigid for the admin or the sales agent if something changes.
Next Steps
Next Steps
After the website is developed, we regularly communicate with the clients and we are always available for future maintenance and are committed to ongoing support. Moreover, we are monitoring the features that have been released.
